Return Policy

Not every product can be returned, but the following are eligible under specific conditions:

1. Ready-Made Products

All ready-made PVC or vinyl flooring products can be returned if they are:

• Unused and uninstalled

• In original packaging with labels intact

• Accompanied by proof of purchase

This ensures that the product can be resold safely if needed.

2. Customized or Made-to-Measure Products

Custom or made-to-measure flooring can only be returned if:

• The product is damaged, defective, or incorrect upon delivery

• You provide supporting photos or videos of the issue

• The return is requested within 7 days of receiving the product

Please note: Custom products cannot be returned for aesthetic reasons, like color or size preferences.

If you want to experience the quality and style of our PVC flooring, you can order a free sample from our store. So, order your free sample today and find the perfect solution for your home or business.

• We offer only one sample of PVC flooring free of charge
• You can order your sample by simply clicking the button ( which is below the sample)
• Make sure, to read our terms and conditions carefully before ordering your sample
• Fill out the form by giving your details
• After that, wait for your sample to arrive

Your sample will be delivered within 24 hours. You can send us a location or tracking number for ease of delivery.

Return Request Timeline

• 7 days from the delivery date is the window to submit a return request.

• Reporting beyond this period may lead to ineligibility for return or refund.

Conditions for Return Approval

For a return to be approved, the following conditions must be met:

• The product is unused, uninstalled, and in original condition

• Original packaging, labels, and all accessories are included

• Proof of purchase is submitted

• Products are not damaged due to improper handling after delivery

Non-Returnable Items

The following items are not eligible for return:

• Installed flooring

• Custom-cut or special-order products (except defective)

• Clearance or discounted items (unless defective)

• Opened adhesives, underlays, or accessories

• Damage caused by improper installation or handling

How to Submit a Return Request

We make returns easy with a clear step-by-step process:

Step 1: Contact Customer Support

Email support@pvcfloorings.ae with:

• Your order number

• Product details

• Reason for return

• Photos/videos showing damage or defect (if applicable)

Step 2: Wait for Approval

Our team will review your request within 1–2 business days and provide instructions. Do not send products without prior approval.

Step 3: Arrange Product Pickup or Drop-Off

Once approved, you can:

• Schedule a pickup by our delivery team (for defective or incorrect products)

• Or arrange safe drop-off at our facility if applicable

Shipping charges may apply for returns that are not due to defects or errors.

Step 4: Inspection

All returned items are inspected to verify eligibility. Only products that meet our conditions will be processed for refund or exchange.

Refund Process

• Approved returns are refunded via the original payment method within 5–10 business days

• Delivery, installation, and service charges are non-refundable

• Refunds may be delayed if incorrect bank or payment details are provided

Exchange Policy

If stock is available, you may opt for an exchange instead of a refund. Any difference in price must be settled before dispatch of the replacement product.

Order Cancellations

• Orders can be cancelled before dispatch without penalty

• Once shipped, cancellations are treated as returns and may be subject to applicable fees

• Custom orders cannot be cancelled once production has started

Damaged or Incorrect Orders

If your order is damaged or incorrect:

• Report it immediately upon delivery (within 24 hours)

• Provide photos for verification

• We will arrange a replacement or full refund at no extra cost

Why Our Return Policy Matters

Our return policy is designed to be fair, transparent, and customer-focused, while also protecting our business. Here’s why it’s important:

• Clear guidelines for a stress-free experience

• Protection for customers and business

• Covers installation issues, batch differences, shade variations, and shipping damages

• Aligns with UAE flooring industry standards

Frequently Asked Questions (FAQs)

1. How long do I have to return a product?

You can request a return within 7 calendar days of delivery, provided the product is eligible and in original condition.

2. Can I return a custom-made or cut-to-size product?

Custom products can only be returned if they are damaged, defective, or incorrect. Returns for aesthetic reasons are not accepted.

3. What if my product is damaged during delivery?

Report the damage within 24 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.

4. Are installed flooring products eligible for return?

No, installed or used flooring products cannot be returned. Only unused and uninstalled items are eligible.

5. How will I receive my refund?

Refunds are issued via the original payment method within 5–10 business days after inspection of the returned product.

6. Can I exchange my order instead of returning it?

Yes, if stock is available, you can request an exchange. Any price difference must be settled before dispatch of the replacement item.

7. Is there a restocking fee?

A restocking fee of up to 20% may apply for approved returns that are not due to defects or delivery errors.

Contact Information

For any questions regarding returns, refunds, or exchanges:

📧 Email: info@pvcfloorings.ae
📞 Phone: +971 4 257 8700

🏢 Location: 164 318th Rd – Al Qouz Ind. 3 – Al Quoz Industrial Area 3 – Dubai – United Arab Emirates

Our team is committed to resolving your concerns quickly and professionally.